4 COMPLAINTS


Listen to the customer’s explanation to determine what the problem is and click on the link to go to the appropriate page. 

Using the customer’s description to ascertain the product fault, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 29 types of faults which involve different COMPONENTS. These faults have been divided into 5 theme-specific categories: Cooling, Noise, Safety, Reliability and Appearance.


COOLING
 • No cooling in fridge
• Warm fridge
 • Ice in fridge
• Water freezer

• Ice in Freezer
• Appliance doesn’t work
• Overflow of drip tray


NOISE
 • Unusual noise

• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
 • Overflow of drip tray


SAFETY
 • Electric shock

• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
 • Overflow of drip tray


RELIABILITY
 • Button on display doesn’t work
• Error warnings
 • Wrong or no icons on display
• Light in fridge off or flashing
 • Door-stopper is broken

• Hinge is damaged
• Noise when door opens and closes
• Fridge shakes when doors open
 • Balconies not well-attached
• Water drips from water dispenser                            • Door alignment problems


APPERANCE
 • Damaged top cover and hinge cover
 • Color of gasket has changed
• Door is damaged

• Internal accessories are damaged
• Compressor plate is damaged
• Cabinet is damaged

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