4 COMPLAINTS
Listen to the customer’s explanation to determine what the problem is and click on the link to go to the appropriate page.
Using the customer’s description to ascertain the product fault, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 29 types of faults which involve different COMPONENTS. These faults have been divided into 5 theme-specific categories: Cooling, Noise, Safety, Reliability and Appearance.
COOLING
• Warm freezer
• Ice in freezer
• Appliance doesn’t work
NOISE
• Noise
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
SAFETY
• Electric shock
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
RELIABILITY
• Button on display doesn’t work
• Error code on display board
• Light off or flashing
• Hinge is damaged
• Door allignment problem
• Noise when door opens and closes
• Product shakes when doors open
APPERANCE
• Damaged external handle
• discolored gasket
• Door damaged
• Internal accessories are damaged
• Compressor plate is damaged
• Cabinet is damaged
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