4 COMPLAINTS
Listen to the customer’s explanation to determine what the problem is and click on the link to go to the appropriate page.
Using the customer’s description to ascertain the product fault, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 21 types of faults which involve different COMPONENTS. These faults have been divided into 5 theme-specific categories: Cooling, Noise, Safety, Reliability and Appearance.
COOLING
• Warm fridge
• Ice in fridge
• Water in fridge
• Appliance doesn’t work
• Overflow of drip tray
NOISE
• Unusual noise
SAFETY
• Electric shock
RELIABILITY
• Light in fridge off or flashing
• Balconies doesn't attach well
• Door-stopper doesn't work
• Hinge is damaged
• Door alignment problems
• Noise when opening and closing door
• Product shakes when door open
APPEARANCE
• Damaged top cover and hinge cover
• Colour of gasket has changed
• Door damaged
• Ice box is damaged
• Internal accessories are damaged
• Compressor plate is damaged
• Cabinet is damaged
