4 COMPLAINTS
Listen to the customer’s explanation to determine what the problem is and click on the link to go to the appropriate page.
Using the customer’s description to determine what the problem is, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 29 types of faults which involve different COMPONENTS. These faults have been divided into 5 theme-specific categories: Cooling, Noise, Safety, Reliability and Appearance.
COOLING
• Warm fridge
• Ice in fridge
• Water in fridge
• Ice in freezer
• Appliance doesn’t work
• Overflow of drip tray
NOISE
• Unusual noise
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
SAFETY
• Electric shock
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
RELIABILITY
• Light in fridge off or flashing
• Door-stopper is broken
• Hinge is damaged
• Door alignment problems
• Noise when door opens and closes
• Product shakes when doors open
• Balconies not well-attached
• Water drips from water dispenser
APPERANCE
• Damaged top cover and hinge cover
• Colour of gasket has changed
• Door is damaged
• Internal accessories are damaged
• Compressor plate is damaged
• Cabinet is damaged
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