4 COMPLAINTS
Listen to the customer’s explanation to determine what the problem is and click on the link to go to the appropriate page.
Using the customer’s description to ascertain the product fault, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 25 types of faults which involve different COMPONENTS. These faults have been divided into 5 theme-specific categories: Cooling, Noise, Safety, Reliability and Appearance.
COOLING
• No cooling in fridge
• Warm fridge
• Ice in fridge
• Water in fridge
• Ice in freezer
• Warm freezer
• Appliance doesn’t work
• Overflow of drip tray
NOISE
• Unusual noise
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
SAFETY
• Electric shock
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
RELIABILITY
• Light in fridge off or flashing
• Door-stopper is broken
• Hinge is damaged
• Door alignment problems
• Noise when door opens and closes
• Product shakes when doors open
• Balconies don’t attach well
• Water drips from water dispenser
• Fridge fan doesn’t work
APPEARANCE
• Damaged top cover and hinge cover
• Colour of gasket has changed
• Door is damaged
• Internal accessories are damaged
• Compressor plate is damaged
• Cabinet is damaged
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