4 COMPLAINTS
Listen to the customer’s explanation to determine what the problem is and click on the link to go to the appropriate page.
Using the customer’s description to ascertain the product fault, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 24 types of faults which involve different COMPONENTS. These faults have been divided into 5 theme-specific categories: Cooling, Noise, Safety, Reliability and Appearance.
COOLING
• Warm fridge
• Ice in fridge
• Water in fridge
• Appliance doesn’t work
• Overflow of drip tray
NOISE
• Unusual noise
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
SAFETY
• Electric shock
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
RELIABILITY
• Button on display doesn’t work
• Wrong or no icons are flashing on display
• Error warning
• Light in fridge off or flashing
• Door-stopper is broken
• Hinge is damaged
• Noise when doors open and close
• Products shakes when doors open
• Balconies can not be attacched securely
• Water drips or no water from water dispenser
• Door handle is broken
APPEARANCE
• Damaged hinge cover
• Color of gasket has changed
• Door is damaged
• Internal accessories are damaged
• Compressor plate is damaged
• Cabinet is damaged
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