4 COMPLAINTS
Listen to the customer’s explanation to determine what the problem is and click on the link to go to the appropriate page.
Using the customer’s description to ascertain the product fault, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 22 types of faults occurring to different COMPONENTS These faults have ben divided into 5 theme-specific categories:
COOLING
• Warm fridge
• Ice in fridge
• Water in fridge
• Ice in freezer
• Appliance doesn’t work
• Overflow of drip tray
NOISE
• Unusual noise
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
SAFETY
• Electric shock
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
RELIABILITY
• Light in fridge off or flashing
• Balconies don't attach well
• Error warning
• Door-stopper doesn't work
• Hinge is damaged
• Door alignment problems
• Noise when opening and closing door
• Product shakes when doors open
• Water drips from water dispenser
APPEARANCE
• Damaged top cover and hinge cover
• Colour of gasket has changed
• Door damaged
• Internal accessories are damaged
• Compressor plate is damaged
• Cabinet is damaged
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