4 COMPLAINTS
Listen to the customer’s explanation to determine what the problem is and click on the link to go to
the appropriate page.
Using the customer’s description to ascertain the product fault, proceed to the right page using the
bookmarks. In response to current market complaints, we have summarized 22 types of faults
occurring to different COMPONENTS These faults have ben divided into 5 theme-specific categories:
Cooling, Noise, Safety, Reliability and Appearance.
COOLING
• Warm fridge
• Ice in fridge
• Water in fridge
• Ice in freezer
• Appliance doesn’t work
• Overflow of drip tray
NOISE
• Unusual noise
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
SAFETY
• Electric shock
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
RELIABILITY
• Light in fridge off or flashing
• Noise when opening and closing door
• Balconies don’t attach well
APPERANCE
• Color of gasket has changed
• Door damaged
• Internal accessories are damaged
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