4 COMPLAINTS


Listen to the customer’s explanation to determine what the problem is and
click on the link to go to the appropriate page

Using the customer’s description to ascertain the product fault, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 14 types of faults which involve different COMPONENTS. These faults have been divided into 5 theme-specific categories: Cooling, Noise, Safety, Reliability and Appearance.


COOLING
• Warm fridge
• Ice in fridge
• Water in fridge
• Appliance doesn’t work
• Overflow of drip tray






NOISE
• Unusual noise


• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray


SAFETY
• Electric shock


• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray


RELIABILITY
• Light in fridge off or flashing
• Noise when opening and closing door
• Balconies don’t attach well





APPERANCE
• Color of gasket has changed
• Door damaged
• Internal accessories are damaged