4 COMPLAINTS
Listen to the customer’s explanation to determine what the problem is and click on the link to go to the appropriate page.
Using the customer’s description to ascertain the product fault, proceed to the right page using the bookmarks. In response to current market complaints, we have summarized 14 types of faults which involve different COMPONENTS. These faults have been divided into 5 theme-specific categories: Cooling, Noise, Safety, Reliability and Appearance.
COOLING
• Warm fridge
• Ice in fridge
• Water in fridge
• Appliance doesn’t work
• Overflow of drip tray
NOISE
• Unusual noise
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
SAFETY
• Electric shock
• Ice in freezer
• Appliance doesn’t work
• Condensation on gasket plate
• Overflow of drip tray
RELIABILITY
• Light in fridge off or flashing
• Noise when opening and closing door
• Balconies don’t attach well
APPERANCE
• Color of gasket has changed
• Door damaged
• Internal accessories are damaged
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